Saudi ERP

SERP Professional Services is a specialized ERP for businesses driven by people, time, expertise, projects, and contracts, connecting opportunities and proposals with resource planning, delivery, timesheets, billing, collections, and customer, contract, and resource profitability.
Product Scope Includes:
• CRM, opportunities, service lines, professional proposals, and contract management.
• Pre-sales estimation of required resources, hours, delivery costs, revenue, and expected margins.
• Fixed Price, Time & Material, Milestone, Retainer, Subscription, Managed Service, and mixed pricing models.
• Project and engagement management covering phases, work packages, tasks, deliverables, reviews, and approvals.
• Resource planning based on roles, skills, availability, capacity, allocation, and required hours.
• Resource costing with internal hourly cost rates and direct, employment, and allocated costs.
• Timesheet capture and approval with billable, non-billable client, internal, presales, and other classifications.
• Utilization, Billable Utilization, Capacity, and Bench monitoring across professional resources.
• Comparison of planned, consumed, approved, billable, and invoiced hours to identify billing and revenue leakage.
• Realization analysis comparing standard billable value against actual invoiced value.
• Scope and change control covering additional work, impact assessment, costing, pricing, approvals, and billing.
• Professional billing by time, milestones, recurring contracts, and retainers, including recoverable expenses.
• WIP management for approved work performed but not yet invoiced, including value and aging analysis.
• Retainer and entitlement management covering included hours/services, consumption, remaining balances, overages, and renewals.
• Managed Services covering recurring contracts, SLA, tickets, service entitlements, resource consumption, cost-to-serve, and contract margin.
• Profitability analysis by customer, contract, engagement, project, service line, department, and consultant with forecast margins.
• Documents, deliverables, review workflows, electronic signatures, and customer portal according to installed applications and project scope.
• Specialized packs for Consulting, Legal, Engineering Consulting, IT Services, and Managed Services.
• Executive dashboards covering Pipeline, Bookings, Backlog, Utilization, WIP, DSO, revenue, collections, and margins.
• Role-based security, approvals, segregation of duties, auditability, multi-company and multi-branch operations, with Saudi localization and e-invoicing where applicable.
• Integration readiness with external and industry platforms subject to official APIs/interfaces, licenses, permissions, and project scope.

“Nuqta” is a smart and fast POS system that connects branches and warehouses in real-time, supports offline sales, and delivers instant reports, flexible promotions, and ZATCA-compliant e-invoices – all through an intuitive and user-friendly interface.

A specialized ERP for gold and jewelry retailers, chains, showrooms, workshops, manufacturers, and gemstone businesses, connecting each piece, weight, karat, purity, metal rate, making charges, stones, inventory, sales, costing, and profitability within one platform.
Product Scope Includes:
• Jewelry Item Master covering serial number, metal, karat, purity, weights, stones, making charges, cost, and selling price.
• Dual piece and weight inventory with gross, metal, stone, and fine metal weight management.
• Unique piece tracking through serial numbers, barcodes, and jewelry tags, including location, movement, and custody.
• Dynamic metal rates by metal, karat, date, currency, and branch, with rate history and approval controls.
• Dynamic jewelry pricing based on metal value, making charges, stones, additional costs, and target margins.
• Making charge management by gram, piece, percentage, or design, with minimum margin and discount controls.
• Jewelry-specific POS displaying piece, weight, karat, metal rate, making charges, stones, and pricing information.
• Vault, showcase, branch, custody, transfer, and stock-count management by both piece and weight.
• Inventory analysis by book cost, current metal value, retail value, Stock Aging, slow-moving items, and dead stock.
• Purchasing and receiving with weight, karat, gemstone, hallmark, certificate, and supplier verification.
• Consignment jewelry covering ownership, sales, supplier liabilities, settlements, and aging.
• Gemstone management covering type, carat weight, color, clarity, cut, certificates, and cost.
• Old Gold and Trade-In workflows covering weight, purity verification, valuation, and settlement according to applicable policies and regulations.
• Jewelry repair management from intake and documentation through quotation, customer approval, workshop, QC, and delivery.
• Jewelry manufacturing and workshop operations covering metal and stone issuance, production stages, losses, scrap recovery, and costing.
• Custom-made jewelry workflows covering design, materials, costing, production, quality, and delivery.
• Sales, e-commerce, reservations, customer management, and loyalty across branches, POS, and digital channels.
• Profitability analysis by piece, branch, karat, category, and supplier, including making revenue, margins, inventory turnover, and working capital.
• Executive dashboards covering metal position, inventory, sales, margins, variances, and jewelry-specific KPIs.
• Role-based access, approvals, segregation of duties, and audit trails for weight, pricing, discounts, transfers, and inventory adjustments.
• Integration readiness for electronic scales, licensed metal-price feeds, and external services subject to available APIs, licenses, and project scope.
• Saudi localization supporting regulatory jewelry data, hallmark information, ZATCA e-invoicing, and configurable AML compliance workflows according to implementation scope.

Don’t just manage courses and learning content manage the complete student and trainee journey from first inquiry to certification, collection, and program profitability. SERP Education & Training is an integrated ERP for universities, schools, institutes, training centers, and academies in Saudi Arabia, connecting recruitment and admissions with programs, curricula, registration, classes, timetables, attendance, eLearning, assessments, grades, transcripts, certificates, tuition, and collections. For training providers, it manages programs, batches, trainers, rooms, capacity, and corporate training while measuring revenue, cost, break-even, and margin by program and cohort. SERP also supports learning-time tracking, enforced prerequisites, assessment integrity controls, trainer qualifications, audit trails, and QR-verifiable digital certificates. The result is less administrative fragmentation, stronger attendance and financial control, better utilization of trainers and capacity, an improved learner experience, and clear visibility into academic performance and program profitability, with TVTC/NELC readiness controls supported according to implementation scope.

SERP Agriculture & Livestock is an integrated farm management platform connecting farms, plots, crop cycles, livestock, agricultural inputs, operations, production, costs, sales, and profitability to provide accurate production economics across agricultural and livestock operations.
Product Scope Includes:
• Multi-company, multi-farm, farm, plot, field, and agricultural season management.
• Crop cycle planning covering crop, variety, area, planting dates, expected harvest, target yield, and budget.
• Agricultural operations covering land preparation, planting, irrigation, fertilization, treatment, crop protection, harvesting, storage, and sales.
• Agricultural input management covering seeds, fertilizers, chemicals, feed, veterinary medicines, and packaging.
• Input lot traceability from supplier and warehouse through crop cycle, plot, harvest, and customer.
• Irrigation management covering water sources, schedules, actual consumption, energy costs, and water-efficiency analysis.
• Multiple harvest events, grading, rejects, losses, harvest lots, storage, and sales traceability.
• Crop economics covering yield per hectare, cost per hectare, cost per ton, crop margin, plot profitability, and farm profitability.
• Livestock types, herds, batches, pens, lifecycle stages, and individual animal tracking.
• Weight records, weighing sessions, growth analysis, weight gain, and livestock performance monitoring.
• Birth, breeding, reproduction status, and genealogy management according to implemented package scope.
• Veterinary visits, diagnosis, treatment, medicines, vaccinations, health monitoring, and veterinary cost allocation.
• Feed consumption and cost distribution by quantity, weight, current cost, equal allocation, or manual allocation.
• Mortality, animal exits, loss reasons, and accumulated financial loss analysis.
• Livestock purchasing, receiving, identification, batch allocation, pen assignment, movement history, and accumulated cost.
• Third-party livestock ownership, fattening services, cost separation, and owner settlement management.
• Multi-farm and branch livestock transfers with complete movement traceability.
• Farm equipment usage, maintenance, fuel, labor, operating hours, and equipment cost allocation.
• Allocation of labor, water, equipment, services, and shared farm costs to the relevant production activities.
• Agricultural and livestock sales with actual profitability analysis by crop, plot, cycle, animal, batch, herd, and farm.
• Executive dashboards covering production, yield, livestock, growth, mortality, consumption, costs, revenue, margins, and profitability.
• Integration readiness with smart farming devices, sensors, external platforms, and government services, subject to official interfaces, permissions, licenses, and project scope.

WoZZaf revolutionizes recruitment with AI-powered tools for persona analysis, smart CV filtering, and automated testing. From job posting to final offer, streamline hiring with data-driven insights and intelligent decision-making.

An integrated Odoo 19-based industry ERP for healthcare providers, hospitals, medical centers, clinics, pharmacies, and medical and pharmaceutical supply chains, connecting patient journeys, healthcare services, insurance, pharmacy, inventory, claims, collections, costing, and profitability within one platform.
Product Scope Includes:
• Patient 360 covering patient information, medical record number, insurance, visits, appointments, services, prescriptions, invoices, claims, documents, and payments.
• Patient registration, MRN management, identity information, duplicate detection, and multi-branch patient references.
• Medical appointment management linking patients, doctors, specialties, clinics, services, branches, and insurance, including confirmation, check-in, waiting, cancellation, rescheduling, and no-show statuses.
• Doctor, clinic, room, equipment, and resource scheduling, including capacity and availability management.
• Front-desk operations, check-in, queues, patient flow, and waiting-time monitoring.
• Encounter and medical service management linking patients, doctors, clinics, procedures, orders, prescriptions, and documents according to the approved clinical scope.
• Medical service catalogues, packages, and pricing for cash patients, insurers, corporate contracts, memberships, and packages.
• Insurance company, network, contract, coverage, price list, authorization requirement, and payment-term management.
• Insurance eligibility and preauthorization workflows linked to services according to facility rules.
• Claims lifecycle management covering preparation, validation, submission, response, rejection, correction, resubmission, and collection.
• Claim rejection and denial analysis by reason, insurer, service, amount, and corrective action.
• Patient financial accounts covering charges, payments, patient share, insurance share, refunds, and outstanding balances.
• Prescription management covering patient, physician, medication, dosage, frequency, duration, quantity, instructions, and refills.
• Pharmacy dispensing linked to prescriptions, inventory, batches, expiry dates, pharmacists, patients, insurance, and payments.
• Drug, medical supply, and device inventory with Batch, Lot, Serial Number, and applicable GS1 traceability.
• Expiry management, FEFO, near-expiry monitoring, and financial value-at-risk analysis.
• Drug and batch recall workflows covering traceability, blocking, quarantine, returns, movement history, and dispensing history.
• Medical warehouses, pharmacies, branches, inter-branch transfers, replenishment, stock availability, and critical-stock management.
• Medical and pharmaceutical procurement, purchase requests, suppliers, lead times, and shelf-life controls at receipt.
• Pharmaceutical distribution connecting purchasing, receiving, warehousing, customer orders, delivery, invoicing, and collection.
• Cold-chain management for storage conditions, temperature records, and exceptions, with device integration readiness subject to project scope.
• Medical equipment and asset management covering location, cost, warranty, preventive and corrective maintenance, calibration, and availability.
• Patient, insurance, consent, medical, supplier, equipment, and regulatory document management with controlled access.
• Patient portal for appointments, invoices, payments, documents, reports, and service requests according to implementation scope.
• Patient requests and complaint management with response and resolution tracking and integration readiness for phone, WhatsApp, email, website, and chat channels.
• Healthcare workforce management covering doctors, nurses, pharmacists, technicians, specialties, licenses, classifications, credentials, expiry dates, and operational scheduling.
• Healthcare service costing based on physician and nursing time, rooms, materials, medication, equipment, external services, and allocated overhead.
• Revenue, cost, and profitability analysis by physician, clinic, specialty, service, pharmacy, branch, and insurer.
• Operational and executive dashboards covering appointments, no-shows, waiting times, utilization, claims, collections, inventory, expiry exposure, revenue, costs, and profitability.
• Automation and alerts for appointments, authorizations, rejected claims, drug expiry, professional licenses, and documents.
• Role-based access, segregation of duties, audit trails, document permissions, and approval workflows.
• Multi-company, multi-branch, multi-pharmacy, multi-warehouse, and multi-currency operations with centralized group visibility.
• Integration readiness for NPHIES, RSD, and Wasfaty, subject to official APIs, accreditation, certificates, permissions, and project scope.
• Integration readiness with existing HIS, EMR, LIS, RIS, and PACS solutions through available interfaces and standards without requiring replacement of specialized clinical systems.
• Saudi accounting, taxation, and ZATCA e-invoicing support through the appropriate local configuration.

SERP Education & Training is an integrated management platform for universities, colleges, schools, institutes, training centers, and academies, connecting the learner journey from recruitment and admission through registration, learning, attendance, assessment, fees, certification, and graduation, with education and training profitability analysis.
Product Scope Includes:
• Admissions management covering inquiries, applicants, applications, documents, eligibility, assessment, and admission decisions.
• Student and trainee 360 profiles covering academic, financial, attendance, grades, services, documents, and certificates.
• Academic structure covering institutions, campuses, colleges, departments, programs, curricula, courses, and sections.
• Academic years, semesters, curriculum versions, prerequisites, credit hours, and graduation requirements.
• Course registration, add/drop, withdrawal, capacity controls, schedule conflicts, and academic or financial holds.
• Academic timetables, sections, rooms, instructors, capacity, availability, and conflict management.
• Training programs, batches, trainers, rooms, capacities, and classroom, online, hybrid, and self-paced delivery.
• eLearning content, enrollment, progress, assessments, prerequisites, certifications, and learning-time tracking.
• Online and classroom attendance with absence, lateness, attendance thresholds, exam eligibility, and certificate eligibility.
• Assessments, examinations, assignments, projects, grading, approval workflows, GPA, transcripts, and academic records.
• Academic integrity controls including selected online assessment behavior monitoring and audit logging.
• Digital certificates with QR verification, controlled issuance, revocation, templates, and verification records.
• Trainer qualifications, experience, certifications, availability, cost, assignment, and utilization management.
• Tuition and training fees, installments, discounts, scholarships, sponsorships, invoices, payments, and outstanding balances.
• Corporate training from customer requirements and proposals through employee enrollment, delivery, assessment, certification, and billing.
• Student, trainee, and corporate portals for schedules, attendance, progress, grades, certificates, fees, documents, and requests.
• Program and training batch economics covering revenue, trainer costs, facilities, materials, services, and profitability.
• Management dashboards covering admissions, enrollment, attendance, retention, dropout, completion, collections, program margins, and trainer utilization.
• Role-based access, approvals, audit trails, access governance, documentation, and education compliance controls.
• Support for Saudi digital learning and training regulatory readiness according to project scope and institutional approval.
• Integration readiness with education platforms, government systems, biometric devices, and external services subject to official interfaces, licenses, permissions, and project scope.

SERP Awqaf is an integrated management platform for family, charitable, property, and investment endowments, connecting Waqif conditions with assets, revenue, reserves, Nazirs, beneficiaries, and distributions within a unified financial, operational, and governance model.
Product Scope Includes:
• Central Waqf register covering deeds, Waqif, classification, certificates, documents, assets, and related accounts.
• Waqif condition management with configurable operational, entitlement, and distribution rules, including version control and approved references.
• Waqf asset management covering real estate, commercial assets, investments, cash, company ownership, and portfolios.
• Property management covering units, leases, tenants, collections, occupancy, maintenance, and net property yield.
• Investment and portfolio management covering holdings, valuation, income, yield, allocation, and performance indicators.
• Waqf revenue, expenses, reserves, obligations, and separation between accrued and collected revenue.
• Configurable revenue waterfall for calculating net distributable yield according to approved Waqif conditions and policies.
• Nazir, Board of Nazirs, committee, meeting, resolution, delegation, conflict-of-interest, and action management.
• Nazir remuneration calculations based on approved Waqif conditions or authorized references without predefined default percentages.
• Family Waqf management covering family trees, branches, generations, relationships, dependents, guardians, and supporting documents.
• Beneficiary registry covering entitlement status, banking information, evidence, effective dates, and supporting documentation.
• Eligibility engine determining qualified beneficiaries according to Waqif conditions, relationships, branches, generations, dates, and evidence.
• Distribution formula engine supporting equal, weighted, branch-based, fixed, priority, and multi-level distribution models according to approved conditions.
• Distribution cycles covering simulation, review, approval, payment generation, reconciliation, and historical calculation snapshots.
• Suspended entitlements, failed payments, undistributed balances, and retroactive adjustment management with full auditability.
• Beneficiary portal for entitlements, payments, information updates, documents, inquiries, and objections based on permissions.
• Waqf financial management covering budgets, reserves, cash flow, asset profitability, and distributable yield.
• Document management for deeds, contracts, judgments, Nazir appointments, certificates, licenses, and expiry alerts.
• Executive dashboards covering asset value, yield, occupancy, liquidity, reserves, distributions, beneficiaries, exceptions, and condition compliance.
• Comprehensive audit trail covering changes to assets, conditions, beneficiaries, formulas, bank information, approvals, payments, and decisions.
• Integration readiness with banks, government platforms, and external systems, subject to official interfaces, permissions, licenses, and project scope.

SERP Mining is an integrated operating platform for mining, quarrying, and exploration companies, connecting licenses, mine sites, extraction, ore, processing, stockpiles, equipment, contractors, logistics, sales, costs, and profitability from license to margin.
Product Scope Includes:
• Mining and exploration license management covering license types, validity, obligations, documents, renewals, and expiry alerts.
• Exploration management covering areas, work programs, budgets, field activities, drilling, sampling, surveys, and assay results.
• Mine hierarchy covering regions, sites, pits, quarries, benches, mining blocks, processing plants, and cost centers.
• Annual, monthly, weekly, and daily production planning with plan-versus-actual production and cost analysis.
• Drilling, blasting, and extraction operations with production quantities, productivity, contractors, equipment, and operating costs.
• Ore, low-grade ore, waste, overburden, and by-product classification with complete source-to-destination traceability.
• ROM and finished stockpile management covering quantities, grade, moisture, source, movements, surveys, and inventory variances.
• Grade, assay, laboratory results, and ore blending management to achieve required plant or customer specifications.
• Mineral processing covering plant feed, head grade, outputs, by-products, tailings, recovery, yield, and processing cost per ton.
• Mine-to-mill reconciliation across geological estimates, production, ROM, plant feed, processing output, shipments, and sales.
• Mining equipment economics covering operating hours, downtime, fuel, maintenance, tons per hour, utilization, and cost per ton.
• Contractor management covering contracts, rate models, reported production, verified production, certified quantities, and payments.
• Haulage management covering trucks, loads, gross and tare weights, net tons, source, destination, cycle time, and transportation cost.
• Integration readiness with weighbridges, GPS, telematics, laboratory systems, GIS, and specialized mining applications.
• Quality management covering grade, moisture, size, impurities, certificates, customer specifications, and shipment quality holds.
• Mining sales contracts covering mineral, quantity, grade, pricing formulas, quality adjustments, shipment, invoicing, settlement, and collection.
• Cost-per-ton analysis covering drilling, blasting, extraction, loading, haulage, fuel, labor, contractors, equipment, processing, and maintenance.
• Profitability analysis by license, mine site, pit, mineral, contractor, processing plant, sold ton, and customer contract.
• Environmental, safety, inspection, incident, corrective-action, rehabilitation, closure-plan, and related document management.
• Executive dashboards covering production, stockpiles, grade, recovery, equipment, contractors, costs, revenue, margin per ton, and site profitability.
• Integration readiness with the Saudi Taadeen platform and external systems, subject to official interfaces, permissions, licenses, and project scope.

SERP Fuel & Energy is an integrated management platform for fuel stations and station networks, connecting fuel sales with pumps, nozzles, tanks, inventory, payments, and financial operations while providing a foundation for physical and financial reconciliation.
Product Scope Includes:
• Station management linking POS configurations, pumps, nozzles, tanks, and fuel products.
• Pump and nozzle management with fuel product, source tank, operational status, liters, and sales values.
• POS fueling workflow with nozzle selection, preset amount, automatic liter calculation, fueling transaction, and sales-line update.
• Tank stock validation before completing fuel sales and automatic inventory movement from the selected tank.
• Fuel transaction records covering pump, nozzle, tank, product, POS session, quantity, amount, price, and transaction timestamps.
• Tank-level fuel inventory and stock movement tracking linked to fuel sales.
• Cash, electronic payment, convenience store, lubricant, accessory, and supporting station service sales through POS.
• POS session reporting by nozzle, fuel product, total liters, and sales amount.
• Integrated purchasing, inventory, sales, accounting, CRM, HR, maintenance, documents, and approvals according to deployed applications.
• Extension readiness for specialized fuel receipts, tanker deliveries, tank readings, received quantities, and receipt variances.
• Extension readiness for shift opening and closing, nozzle meter readings, tank readings, sales, collections, and shift closing.
• Extension readiness for wet-stock reconciliation across book inventory, physical tank readings, pump meters, and POS fuel sales.
• Extension readiness for variance case management, investigation, approval, and corrective actions.
• Extension readiness for payment reconciliation across cash, cards, digital payments, corporate credit, and POS sales.
• Extension readiness for corporate fueling, registered vehicles, consumption limits, credit limits, periodic invoicing, and collections.
• Maintenance management for pumps, nozzles, tanks, and station equipment with downtime and maintenance cost tracking.
• Station licenses, permits, contracts, inspection documents, maintenance certificates, and expiry alerts.
• Multi-station, multi-branch, and multi-warehouse operations with consolidated operational and financial reporting.
• Dashboards and reports for fuel sales, inventory, pumps, nozzles, costs, revenues, and profitability according to implemented scope.
• Future integration readiness with production pump controllers, ATG systems, and station hardware after connector completion and field validation.
• Integration readiness with payment systems, external platforms, and government services, subject to official interfaces, permissions, licenses, and project scope.

"Adaa" The Government Entity Management System is the ultimate solution for automating processes, enhancing transparency, and improving service delivery efficiency. It seamlessly integrates with national platforms and provides accurate reports for better decision-making. A secure and user-friendly interface supports full digital transformation for public institutions.

“Bunyan” is the ultimate solution for construction companies to manage their projects efficiently—from planning to delivery. It combines ease of use, smart resource and cost tracking, and seamless integration with government systems. Boost productivity, reduce waste, and maximize profitability.
Includes one-year technical support
Annual Odoo updates
System upgrades

SERP Financing is a specialized ERP platform for finance companies, connecting the complete financing lifecycle from customer acquisition, application and credit assessment through approval, contracting, disbursement, installments, collections, settlement, portfolio management, risk, and profitability.
Product Scope Includes:
• CRM, prospects, opportunities, finance applications, acquisition sources, and sales channels.
• Borrower 360 covering applications, contracts, balances, installments, payments, exposure, collateral, documents, and communications.
• Configurable Finance Product Engine for eligibility, amounts, terms, pricing, fees, required documents, collateral, and approval rules.
• End-to-end finance application workflow from submission and documentation through assessment, decision, offer, and contract.
• KYC workflows covering identity, beneficial ownership, customer classification, consent, and integration readiness with specialized verification platforms.
• Credit assessment, eligibility rules, configurable scoring, risk grades, exceptions, credit committees, and approval authority matrices.
• Credit bureau integration readiness for consent, inquiries, reports, scoring information, and updates subject to provider agreements and project scope.
• Finance offers covering approved amount, term cost, fees, APR, installments, total payable, collateral, and conditions.
• Finance contract management covering versions, amendments, documents, signatures, collateral, guarantees, insurance, and contractual conditions.
• Financing Schedule Engine covering principal, term cost, fees, due dates, paid amounts, outstanding amounts, and installment status.
• Customer, supplier, and multi-stage disbursements with conditions precedent, review, and approval workflows.
• Support for vehicle, equipment, production asset, real estate, finance lease, and other configurable financing products.
• Collateral, guarantees, valuation, coverage, insurance, and finance exposure management.
• Payment allocation, partial payments, installment allocation, reconciliation, and unallocated payment management.
• DPD and delinquency management covering arrears, aging buckets, delinquency movement, and portfolio deterioration monitoring.
• Collection queues, communication history, Promise to Pay, follow-up, escalation, and risk-based collection strategies.
• Rescheduling with historical schedule preservation, new schedules, approvals, and profitability and cash-flow impact analysis.
• Early settlement, partial prepayment, contract closure, clearance, and collateral release according to approved rules.
• Portfolio, customer exposure, concentration, vintage, yield, and profitability analytics by product, customer, branch, channel, and portfolio.
• Digital customer portal for applications, contracts, schedules, payments, settlement, rescheduling, documents, complaints, and service requests.
• Executive dashboards covering applications, approvals, disbursements, portfolio, outstanding balances, DPD, collections, risk, yield, cash flow, and profitability.
• Role-based access, segregation of duties, Maker-Checker controls, approval limits, audit trails, and sensitive-data protection.
• Saudi Finance Pack supporting configurable APR, disclosures, settlements, complaints, governance, and applicable Saudi accounting and tax localization within project scope.
• Integration readiness with credit bureaus, banks, identity verification, payment providers, digital signatures, AML platforms, insurance, and external systems subject to official APIs, licenses, permissions, and project scope.

SERP Nonprofit is an integrated operating platform for charities, foundations, grant-making organizations, and nonprofit entities, connecting donors and funding sources with programs, beneficiaries, spending, outcomes, and impact to provide end-to-end fund-to-impact traceability.
Product Scope Includes:
• Donor 360 covering donation history, preferences, pledges, supported programs, recurring contributions, and communications.
• Cash, recurring, and in-kind donation management linked to donors, purposes, funds, campaigns, and programs.
• Restricted and unrestricted fund management with received, committed, spent, available, and remaining balances.
• Fund restriction controls to govern spending according to donor conditions, approved purposes, and organizational policies.
• Fundraising campaign management covering targets, channels, costs, conversion, donor acquisition, and campaign performance.
• Online donation portal supporting donations, payments, receipts, campaigns, and recurring contribution journeys.
• Incoming grant management from application and agreement through budgets, milestones, spending, reporting, and closure.
• Outgoing grant management for grant-making organizations, including applications, evaluation, selection, disbursement, monitoring, and impact.
• Beneficiary 360 covering household, income, obligations, eligibility, requests, assistance history, documents, and cases.
• Configurable eligibility engine with program criteria, scoring, mandatory rules, exception handling, and human review.
• Assistance requests and case management covering assessment, recommendations, committees, approvals, follow-up, and closure.
• Recurring and one-time assistance covering cash, transfers, supplier payments, vouchers, in-kind aid, and services.
• In-kind donation inventory, allocation, distribution, beneficiary delivery, and proof-of-delivery tracking.
• Program management covering initiatives, activities, budgets, beneficiaries, outputs, outcomes, indicators, and impact.
• End-to-end traceability from donor and fund through program, spending, beneficiary, outcome, and measured impact.
• Volunteer management covering profiles, skills, opportunities, assignments, attendance, hours, evaluation, and certificates.
• Governance covering boards, committees, resolutions, policies, delegations, conflicts of interest, approvals, and audit actions.
• License, fundraising permit, collection-channel, expiry, renewal, and regulatory-document management.
• Executive dashboards for funding, fundraising, beneficiaries, programs, spending, volunteers, compliance, cost per beneficiary, outcomes, and impact.
• Donor, beneficiary, and grantor portals with controlled access, sensitive-data protection, and comprehensive audit trails.
• Integration readiness with national platforms, payment providers, and external systems, subject to official interfaces, permissions, licenses, and project scope.

SERP Insurance System delivers a fully integrated experience for managing policies, claims, and brokers, fully compliant with SAMA regulations and bilingual support.
It automates core insurance operations and provides self-service portals for clients and agents to enhance service and speed.
Perfect for insurance companies and brokers seeking operational efficiency, regulatory compliance, and modern user experience.

A specialized ERP and Unified Commerce solution for retailers, multi-branch chains, and e-commerce businesses, connecting products, inventory, POS, digital channels, customers, purchasing, payments, fulfillment, and profitability within one centralized platform.
Product Scope Includes:
• Central product catalogue covering categories, brands, SKUs, barcodes, variants, pricing, images, and sales channels.
• Multi-branch POS, cashier sessions, payments, returns, cash differences, and employee performance management.
• Central inventory visibility across warehouses and branches, including available, reserved, and in-transit stock.
• Unified order management across POS, stores, e-commerce, and connected external sales channels.
• E-commerce operations covering product catalogue, orders, payments, fulfillment, delivery, and returns.
• Click & Collect, Ship from Store, Endless Aisle, and order routing based on inventory availability, location, and fulfillment cost.
• Central pricing, pricelists, discounts, promotions, price governance, and approval controls.
• Loyalty points, coupons, gift cards, and customer wallet capabilities across enabled channels.
• Customer 360 covering purchases, returns, loyalty, communication, purchase frequency, average basket, and customer value.
• Retail replenishment based on sales velocity, inventory, demand, seasonality, and lead time, including inter-branch redistribution.
• Inventory intelligence covering Stock Aging, slow-moving, dead stock, fast-moving products, stock-outs, excess inventory, Sell-Through, and inventory turnover.
• Purchasing, supplier pricing, supplier performance, demand planning, and seasonal purchasing.
• Returns and exchanges with reason and return-rate analysis by product, branch, channel, and supplier.
• Payment reconciliation including gateway fees, BNPL fees, marketplace commissions, and shipping costs.
• Shipping, fulfillment, tracking, and return shipment management with integration readiness for external carriers.
• Profitability analysis by product, category, brand, branch, and channel after discounts, payment fees, commissions, shipping, and returns.
• Sales targets, commissions, and branch and employee performance tracking.
• Executive dashboards and KPIs for sales, branches, inventory, customers, channels, margins, and profitability.
• Multi-company, multi-branch, multi-warehouse, multi-currency, role-based access, and approval workflows.
• Integration readiness for Salla, Zid, Shopify, WhatsApp, payment providers, shipping carriers, and external systems subject to available APIs, permissions, and project scope.
• Saudi accounting, taxation, POS, and ZATCA e-invoicing support through the appropriate local configuration.

A specialized ERP for recruitment, overseas recruitment, staffing, and workforce outsourcing companies, connecting customer demand and candidate sourcing through recruitment, deployment, attendance, payroll, billing, collections, and profitability.
Product Scope Includes:
• Customer workforce requirements, manpower contracts, projects, sites, service terms, and billing.
• Vacancy, Candidate 360, sourcing, interviews, offers, and customer shortlist management.
• AI-assisted candidate screening and matching, scorecards, eligibility rules, assessments, and structured interviews.
• Overseas recruitment from selection, documentation, medical and visa processing through agencies, travel, arrival, and onboarding.
• Recruitment agency management and actual recruitment cost tracking per worker.
• Worker 360, Worker Pool, availability planning, Bench Management, and bench cost analysis.
• Manpower contracts with monthly, daily, hourly, shift-based, Cost Plus, and fixed-contract pricing.
• Full worker costing covering payroll, recruitment, insurance, accommodation, transportation, equipment, and related costs.
• Worker assignment to customers, contracts, projects, sites, and shifts with availability, skill, and document controls.
• Deployment, replacement, workforce shortages, capacity planning, and future workforce availability.
• Attendance, timesheets, overtime, and reconciliation against customer-approved billable attendance.
• Attendance-to-Billing with monthly, daily, hourly, shift, and overtime billing and unbilled revenue monitoring.
• Payroll and leave management linked to worker, customer, contract, project, and assignment costs.
• Worker, customer, and contract profitability, including revenue, total cost, margin, bench cost, and replacement cost.
• Workforce accommodation, transportation, equipment, and asset management according to implementation scope.
• Worker document, residency, permit, insurance, license, and expiry management with configurable alerts.
• Worker and Customer Self-Service Portals according to access rights and licensing.
• Recruitment, workforce utilization, cost, revenue, profitability, and collection dashboards and KPIs.
• Role-based access, approvals, segregation of duties, audit trails, multi-company, multi-branch, multi-site, and multi-currency support.
• Integration readiness for government platforms, attendance devices, and external systems, subject to official APIs, permissions, and project scope.
• Saudi Payroll, WPS, accounting, taxation, and ZATCA e-invoicing support through the appropriate localization and Odoo edition.

Don’t just manage bookings and sales know what every ticket, package, and trip actually costs and how much margin remains after suppliers, commissions, changes, and cancellations. SERP Tourism & Travel is a specialized ERP for travel agencies, tour operators, corporate travel, and Hajj & Umrah businesses in Saudi Arabia, connecting the journey from customer inquiry and traveler requirements to search, quotation, booking, PNR, ticketing, hotels, transfers, package operations, collections, and supplier settlements. It supports individual and group travel, corporate travel programs, holiday packages, agent commissions, and Hajj & Umrah operations, with Travelport+/Galileo and other travel-content integrations available according to supported APIs, credentials, and project scope. SERP connects selling prices with supplier costs, service fees, commissions, direct expenses, FX differences, amendments, and cancellations to calculate estimated and actual trip profitability. The result is stronger margin protection, more accurate supplier reconciliation, lower financial leakage, and clear profitability by ticket, traveler, booking, package, customer, and trip.

SERP Tourism & Travel is an integrated operating platform for travel agencies, tour operators, corporate travel, and Hajj & Umrah service providers, connecting inquiries, bookings, travelers, tickets, hotels, packages, suppliers, settlements, and trip profitability.
Product Scope Includes:
• Travel CRM covering inquiries, opportunities, travel requirements, quotations, bookings, and trip lifecycle management.
• Traveler 360 covering personal information, passports, visas, documents, preferences, travel history, and services.
• Flight booking management covering travelers, itineraries, fares, taxes, services, and tickets.
• PNR management covering booking references, travelers, segments, ticketing deadlines, statuses, and related changes.
• Ticketing, void, exchange, reissue, fare difference, penalty, and service-fee workflows subject to provider capabilities.
• Integration readiness with GDS, NDC, Travelport+/Galileo, and other travel content providers according to available interfaces and credentials.
• Hotel reservations covering rooms, rates, seasons, cancellation policies, allotments, and direct hotel contracts.
• Dynamic and fixed package building combining flights, hotels, transportation, activities, visa services, meals, insurance, and other services.
• Package costing, selling price, margin, traveler pricing, break-even analysis, and package version management.
• Group travel covering travelers, rooming lists, transportation, buses, guides, manifests, and daily itineraries.
• Supplier management covering contracts, rates, currencies, payment terms, prepayments, invoices, reconciliation, and cost variances.
• Corporate travel covering employee requests, travel policies, approvals, cost centers, credit limits, and consolidated billing.
• Sub-agent and B2B agent management covering contracts, credit limits, commissions, balances, and booking permissions.
• Hajj & Umrah operations covering pilgrims, groups, packages, accommodation, transportation, services, movements, and seasonal operations.
• Events and conference travel covering attendees, flights, hotels, venues, transportation, activities, suppliers, and costs.
• Change, cancellation, refund, complaint, and operational incident workflows with financial impact linked to trip profitability.
• Multi-currency management covering supplier currencies, selling currencies, exchange-rate differences, and actual settlement impact.
• Profitability analysis by ticket, booking, PNR, package, group, trip, customer, destination, airline, hotel, and supplier.
• Executive dashboards covering bookings, travelers, tickets, hotels, packages, suppliers, collections, costs, margins, and profitability.
• Customer, corporate, and agent portals for requests, bookings, documents, payments, and services according to project scope.
• Saudi tourism activity, license, document, and operational control support according to approved business scope.
• Integration readiness with booking platforms, payment providers, government platforms, and external systems, subject to official interfaces, permissions, licenses, and project scope.

SERP Sports & Clubs is an integrated management platform for sports clubs, academies, gyms, fitness centers, and sports facilities, connecting memberships, access rights, bookings, programs, coaches, attendance, facilities, competitions, sponsorships, and profitability.
Product Scope Includes:
• Unified Member 360 covering members, athletes, guardians, memberships, payments, attendance, programs, bookings, and engagement history.
• Membership plans, recurring subscriptions, renewals, invoicing, collections, and sports-service entitlements.
• Membership entitlement management covering allowed branches, facilities, access hours, visits, classes, PT sessions, and included services.
• Credit-based access packages for visits, sessions, courts, classes, personal training, and other sports activities.
• Sports access validation based on active membership, location, allowed hours, remaining credits, and required medical clearance.
• Integration readiness with QR, barcode, RFID, NFC, membership cards, biometric devices, turnstiles, and smart gates subject to supported interfaces.
• Member check-in, check-out, class attendance, training attendance, visit frequency, and engagement tracking.
• Sports class management covering trainers, schedules, rooms, capacity, registrations, cancellations, attendance, and no-shows.
• Personal training packages connecting members, trainers, bookings, sessions, credit consumption, and fitness progress.
• Sports academy management covering programs, seasons, age groups, teams, squads, coaches, training sessions, assessments, and athlete progression.
• Player 360 covering guardian, sport, position, age group, team, coach, attendance, evaluations, competitions, and payments.
• Coach management covering specialization, qualifications, certifications, availability, schedules, cost rates, and utilization.
• Sports facility management covering courts, pools, halls, studios, training areas, availability, capacity, bookings, maintenance, and revenue.
• Facility economics covering utilization, occupancy, revenue per booked hour, direct costs, coach costs, and contribution margin.
• Competition management covering participants, fixtures, matches, results, standings, points, and awards according to the sport.
• Sponsorship management covering sponsors, contracts, rights packages, deliverables, fulfillment evidence, billing, collections, and renewals.
• Facility and equipment maintenance with downtime linked to booking availability and operational capacity.
• Multi-branch operations with single-branch, selected-branch, or network-wide membership access and branch-level performance analysis.
• Member portal for memberships, payments, remaining credits, bookings, classes, attendance, programs, and documents according to implemented scope.
• Renewal, retention, churn, revenue-per-member, program economics, coach utilization, facility profitability, and branch profitability analysis.
• Executive dashboards covering memberships, engagement, facilities, programs, coaches, competitions, sponsorships, revenue, and profitability.