HR, Manpower & Administrative Services

SERP – Recruitment | Tier A — Essential

Scope included:
• Odoo apps configured: Recruitment, CRM, Sales, Accounting, Website
• Ready sector template: master data structure, workflows, document templates, reports and a sector KPI dashboard
• ZATCA Phase 2 e-invoicing, national address and Hijri calendar
• Managed hosting in KSA, daily backups, test environment and annual Odoo upgrades

Sector-specific configuration & developments included:
• Candidate linked to client order
• Fee from salary
• Guarantee period tracking

SERP – Manpower Recruitment Agencies | Tier B — Advanced

Scope included:
• Odoo apps configured: CRM, Sales, Accounting, Documents, Helpdesk, Portal
• Ready sector template: master data structure, workflows, document templates, reports and a sector KPI dashboard
• ZATCA Phase 2 e-invoicing, national address and Hijri calendar
• Managed hosting in KSA, daily backups, test environment and annual Odoo upgrades

Sector-specific configuration & developments included:
• Standard recruitment stages
• Guarantee and replacement
• Installment schedule

SERP – Contact Centers | Tier A — Essential

Scope included:
• Odoo apps configured: Helpdesk, CRM, VoIP, Timesheets, Accounting
• Ready sector template: master data structure, workflows, document templates, reports and a sector KPI dashboard
• ZATCA Phase 2 e-invoicing, national address and Hijri calendar
• Managed hosting in KSA, daily backups, test environment and annual Odoo upgrades

Sector-specific configuration & developments included:
• Campaign linked to client
• Arabic call transcription
• Billing from call logs

SERP – Cleaning & Facility Management | Tier B — Advanced

Scope included:
• Odoo apps configured: Field Service, Planning, Inventory, Sales, Accounting, Helpdesk
• Ready sector template: master data structure, workflows, document templates, reports and a sector KPI dashboard
• ZATCA Phase 2 e-invoicing, national address and Hijri calendar
• Managed hosting in KSA, daily backups, test environment and annual Odoo upgrades

Sector-specific configuration & developments included:
• Checklists per site
• Consumables charged to contract
• SLA report

SERP – Security & Guarding | Tier B — Advanced

Scope included:
• Odoo apps configured: Planning, Field Service, Timesheets, Sales, Accounting, HR
• Ready sector template: master data structure, workflows, document templates, reports and a sector KPI dashboard
• ZATCA Phase 2 e-invoicing, national address and Hijri calendar
• Managed hosting in KSA, daily backups, test environment and annual Odoo upgrades

Sector-specific configuration & developments included:
• Site and post model
• Geo-tagged patrol report
• Billing from shifts

SERP – Manpower Supply & Outsourcing | Tier B — Advanced

Scope included:
• Odoo apps configured: Sales, Timesheets, Planning, Accounting, HR, Documents
• Ready sector template: master data structure, workflows, document templates, reports and a sector KPI dashboard
• ZATCA Phase 2 e-invoicing, national address and Hijri calendar
• Managed hosting in KSA, daily backups, test environment and annual Odoo upgrades

Sector-specific configuration & developments included:
• Trade rates per contract
• Invoice from attendance sheet
• Document expiry alerts