Operation & Maintenance ERP Software in Saudi Arabia — SERP on Odoo
For building and facility O&M companies: annual contracts, preventive and corrective maintenance, and service levels.
Challenges it solves
- Missed preventive maintenance
- Proving SLA to the client
Key features
- Annual maintenance contracts
- Preventive maintenance plans
- Corrective tickets with priority
- Spare-parts stores per site
- SLA reports
The full business cycle in SERP
- Sign the contract and register assets
- Generate the preventive plan
- Receive and dispatch tickets
- Execute and consume spares
- Close with customer sign-off
- Monthly invoice and SLA report
Dashboards & KPIs
- SLA compliance
- Preventive to corrective ratio
- Cost per contract
Saudi compliance & integrations
- ZATCA Phase 2 e-invoicing included at no extra fee
- ZATCA-cleared progress-billing invoices
- VAT on real estate supplies and Real Estate Transaction Tax
- Ejar for residential and commercial leases
- Wafi for off-plan sales and Mullak for owners associations
- Mudad and Qiwa for labor
- Hosted in Saudi Arabia, aligned with the PDPL
Frequently asked questions
Is SERP Operation & Maintenance ready for ZATCA e-invoicing?
Yes. ZATCA Phase 2 (Fatoora) integration is part of every SERP activity at no extra fee.
How long does it take to go live?
A typical Operation & Maintenance rollout takes 4–6 weeks, starting from a ready template database with sector workflows, reports and demo data.
Can it be adapted to my company?
Sector configuration listed in the plan is included. Integrations come from the SERP catalogue, and company-specific code changes are quoted as a separate services project.
Where is my data hosted?
On managed cloud infrastructure inside the Kingdom, with daily backups, a test environment and annual Odoo upgrades.
Request a free 15-day trial and go live with the Noptechs team.
