Contact Centers ERP Software in Saudi Arabia – SERP on Odoo
SERP Contact Centers is a ready-to-run, cloud ERP solution built on Odoo for contact centers businesses in Saudi Arabia and the GCC. It brings omnichannel tickets and calls, agent scheduling, SLA and quality monitoring and client billing together with accounting, HR, procurement and CRM in one integrated platform, so management and teams work from a single, real-time source of truth.
How SERP runs your Contact Centers operations
- Omnichannel tickets and calls
- Agent scheduling
- SLA and quality monitoring
- Client billing
- Integrated accounting, VAT, purchasing, inventory, HR and payroll
- Real-time dashboards and KPIs for owners and managers
Business continuity
Secure cloud hosting, automated backups, mobile access and documented, standardized workflows keep your contact centers operations running without interruption, even when staff change or teams work remotely.
Governance and compliance
Role-based access, multi-level approvals and a full audit trail give you control over every transaction. SERP is ready for ZATCA Phase 2 e-invoicing (Fatoora), VAT, Zakat, GOSI, WPS/Mudad and PDPL data protection requirements.
Efficiency and productivity
Automate repetitive tasks, eliminate double data entry and connect every department, so your team spends less time on paperwork and more time serving customers.
Save money and time
Replace spreadsheets and disconnected systems with one subscription. Reduce errors, control costs, speed up billing and collections, and make faster decisions with accurate reports — with a fast implementation by Noptechs, an Odoo Gold Partner in Riyadh.
The best ERP system for contact centers in Saudi Arabia: Odoo ERP, ZATCA e-invoicing, accounting and management software for contact centers companies.
